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Shop Policies

Shop Policies

Thank you so much for supporting our small business! We specialize in custom-made and personalized laser-crafted items, and we take great pride in every piece we create. Please take a moment to review our shop policies to ensure a smooth and happy shopping experience 🤍

By placing an order, you acknowledge that you have read, understood, and agree to the policies outlined below.

🛠️ Processing Time (Creation Time)

  • Processing time varies by product. For most items, please allow 5-10 business days unless otherwise stated in the listing.

  • Items needed in less than 5 business days will incur a rush fee of $20–$50, depending on the item(s).

  • During busy or peak seasons, processing times may range from 4–8 weeks.

  • Plate Holder processing time is 3-4 weeks, up to 10 weeks during peak season.

  • Processing time is separate from shipping time.

🚚 Shipping Policy

  • Delivery timelines provided by USPS are estimates and are not guaranteed.

  • Orders are shipped via USPS Priority Mail unless otherwise stated.

  • Shipping typically takes a week to deliver to Hawaii, two weeks to the mainland US and may take longer to Alaska. Please plan accordingly.

  • Once a package has been turned over to USPS, responsibility for delivery lies solely with the carrier.

  • If a package is lost during transit, a lost mail claim will be filed with USPS.

  • If a package is marked delivered but not received:

    1. Please verify with all members of your household.

    2. Contact your local USPS office to request GPS coordinates for the delivery scan.

    3. If the GPS coordinates match your location, a police report for theft must be filed.

    4. The police report will be required to proceed with a USPS claim.

Insurance

  • USPS Priority Mail includes up to $100 insurance.

  • Additional insurance for orders over $100 is the responsibility of the buyer.

  • Please inform us prior to shipping if additional insurance is required; an invoice will be sent accordingly.

Tariffs

  • A tariff is imposed on products shipped from the CNMI to the US.

  • This cost is the responsibility of the buyer.

🔁 Returns, Exchanges & Refunds

  • Returns are accepted only for non-custom items and only if damaged during transit.

  • Photo documentation is required and must include:

    • Photos of the shipping box and packaging as received (before opening)

    • Photos of the damaged item(s)

  • Photos must be submitted within 48 hours of delivery.

  • Custom and personalized items are final sale and non-refundable and non-returnable.

  • If there is an issue with a custom item, please reach out within 48 hours of delivery so we may work with you to find the best possible resolution.

📦 Items Damaged in Transit

  • Claims are reviewed on a case-by-case basis and require full photo documentation.

  • If damage is confirmed with proper photo evidence:

    • The item may be remade (subject to USPS claim approval), or

    • A store credit may be offered

  • A USPS claim may be filed as part of this process.

✏️ Custom Designs & Design Fees

  • A design fee of $15–$25 applies depending on the complexity of the design.

  • The design fee will be waived if a print-ready or cut-ready file is provided.

  • Accepted file formats: PNG, JPEG, SVG, DXF.

  • Print-ready/cut-ready means no editing is required.

  • It is the buyer’s responsibility to ensure files meet their needs (correct size, dimensions, layout, etc.).

  • If edits are required, additional fees may apply.

💳 Pricing & Our Labor of Love

We understand that times can be challenging, and we truly strive to keep our pricing as fair and affordable as possible. That said, our prices reflect:

  • Rising material costs

  • Equipment and machine time

  • Labor and production time

  • Our skills, experience, and creativity

We specialize in custom-made and personalized pieces, created with great care and intention—often during time that could otherwise be spent with our families. We share this with the utmost love and kindness 🤍

#LaborOfLove

🎨 Handmade Nature & Variations

  • All items are handmade, and no two pieces will be exactly alike.

  • Minor flaws and variations are inevitable and part of the handmade charm.

  • These do not affect functionality and add to the unique character of each piece.

🌈 Color Variations

  • Colors shown in digital design drafts may differ slightly from the final product.

  • Variations may occur due to screen settings, material availability, and production methods.

  • We will always do our best to closely match your desired colors.

📩 Customer Service

  • If you have any questions or concerns, please don’t hesitate to reach out.

  • We aim to respond within 1–2 business days.

Thank you again for choosing to support handmade and small businesses—we truly appreciate you!